Privacy Policy

1. Information We Collect

We collect information in the following categories:

A. Information You Provide

• Account Information: name, email address, login credentials
• Billing Information: payment method details (processed by third-party payment processors; we do not store full credit card numbers)
• User Audio: audio files you upload for processing
• Communications: messages you send to support or feedback channels

B. Information Collected Automatically

• Usage Data: pages viewed, features used, processing duration, timestamps
• Device & Technical Data: IP address, browser type, operating system
• Log Data: error reports, performance metrics, diagnostic information

C. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Maintain sessions
• Remember preferences
• Improve performance and reliability

You may control cookies through your browser settings, though disabling them may affect functionality.

2. How We Use Information

We use collected information to:

• Provide and operate the Service
• Process audio files and generate output
• Manage accounts, subscriptions, and credits
• Communicate with users
• Improve Service performance, accuracy, and reliability
• Train and improve internal machine learning systems (as described below)
• Comply with legal obligations

3. Audio Data & Machine Learning

A. Processing User Audio

User Audio is processed solely to:

• Perform requested audio modifications
• Enable playback and downloads
• Support Service functionality

We do not claim ownership of User Audio.

B. Machine Learning & Service Improvement

We may use User Audio and usage-derived data to improve our internal systems, including machine learning models, for purposes such as:

• Improving detection accuracy
• Reducing processing artifacts
• Enhancing performance and reliability

Where reasonably feasible, data used for training is aggregated or anonymized.

4. How We Share Information

We may share information only in the following circumstances:

A. Service Providers

We use trusted third-party providers for:

• Cloud infrastructure and storage
• Payment processing
• Analytics and monitoring
• Customer support tools

These providers may access information only as necessary to perform services on our behalf and are bound by confidentiality obligations.

B. Legal Requirements

We may disclose information if required to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Protect the rights, safety, or property of Saylss, users, or others

C. Business Transfers

If Saylss is involved in a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Retention

• User Audio: retained only as long as reasonably necessary to provide the Service or as required by law
• Account & Billing Data: retained as required for legal, accounting, or operational purposes
• Usage Data: retained in aggregated or anonymized form where possible

Users may delete projects or request account deletion, subject to legal retention obligations.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information, including:

• Encrypted data transmission
• Access controls
• Secure cloud infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing

Requests can be submitted via the contact information below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Opt out of the "sale" of personal information

We do not sell personal information.

We will not discriminate against you for exercising your rights.

9. International Users

Saylss is based in the United States. If you access the Service from outside the U.S., you acknowledge that your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

10. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice. Continued use of the Service after changes constitutes acceptance.